We aim to answer as many of your queries as we can, to make ordering at A. White Natural Products as easy and pleasant as possible.
Browse through the list below to see if we can help:-
What is A. White Natural Products, and what kind of products do you sell?
How can I find the product or item I am looking for?
Just enter a key word (for example the product’s name) and we will find and display all the related stock for you.
How do I know if you have the product I want in stock right now?
How do I place an on-line order?
For your shopping convenience, we will soon be implementing online ordering through a basket system with secure on-line ordering
What currency will I be charged in?
As this will vary very slightly from bank to bank, and from day to day, we can not give you an absolute answer as to what the cost will be after conversion.
Do you deliver to overseas customers?
When will my order be delivered?
If we can get it to you faster, we certainly will!
We aim to process all orders within 2 working days, and to send them by South African first class mail, or international air mail shortly afterwards.
The only exception to this would be if your order included items which are in the process of being manufactured – in which case we will notify you via email and make any neccessary arrangements.
If you haven’t received your order within 21 days of the ordering date, contact us at firstname.lastname@example.org.
My order hasn’t arrived yet! What should I do?
If you haven’t received your order within 21 days contact us at email@example.com and we will start to track your order for you!
Only part of my order has arrived – when will the rest be sent?
In that case we always send out as much of the order as we can at once, with the other items to follow as soon as they arrive. We do not charge you any extra postage for this.
If you still haven’t received your full order within 21 days of the ordering date, contact us at firstname.lastname@example.org.